"This has to be one of the fastest response times in the industry. We work
with several technical support teams through out several categories from
hardware to software. Your fast response allows us to respond back to our
students in a timely manner. So let me pass along some of the thanks that we
receive from our students for our fast response to their issues. For without
your fast and helpful responses we would not be able to do our jobs they way
they should be done."
James E. Sechrengost, Information Systems Support Consultant
Penn State University
"This is the best tech support I have ever received. They go above and beyond
the call of duty every time I have needed them."
Debra Burdick, Distance Education Coordinator/Instructor
Alaska Vocational Technical Center
"We had our hands full with running the events and using the new software.
Elluminate's support staff helped with the Webinars, teaching us how to
use the tool and coming online during the events to log in attendees,
check microphones, and troubleshoot for individual participants. It would
have been difficult to handle that many participants our first time out.
Our experience with the company has been very positive. They helped us get
started so we could have a successful event."
Gail Kennedy, Supervisor of Education Technology
Chester County Intermediate Unit
"Elluminate has been great to work with. At the end of the day,
we needed a company that would partner with us to ensure our members
got effective support. Elluminate has really stepped up to the plate
on this. That's one of the main reasons we're working with them."
David Holcombe, President and CEO
eLearning Guild
"At Interstate, we're in the hospitality business, so we know
about service. Elluminate has been phenomenal to work with and
should be commended. Their people are well informed, with great
human interaction and communication skills, and their support
system helped us meet all of our initial challenges with no
frustration. Their business style showed us that this is a company
we want to work with. Although it's about technology, it's also
about people on both sides. We hope they never lose that."
Karim Lakhani, Senior Vice President, Food & Beverage, Procurement
Interstate Hotels & Resorts
"The company is wonderful. I know their tech support staff on a
first-name basis. Their support is very strong, and I know I can
call any time. It's really a great selling point. I think of the
Elluminate support as part of the total user experience."
Jane Haag, Education Consultant
Maher & Maher
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